Job Description

THIS IS WHERE WORLD-BEATING BEGINS

BRAND & MARKETING

Head- Digital Experience

Safety, security, and an exceptional customer experience. That’s what our global brand feels like. Our team brings it to life for employees, customers, stakeholders, the media and more – always in new and better ways. Whether through brand management, digital, media, marketing or internal comms, their fresh ideas place customers at the heart of everything

What you’ll deliver

• You will be responsible for developing and driving the digital experience strategy and roadmap for Dubai Airports with the key objective of making us the best airport in the world through our digital guest experience
• You will manage all digital touch points which includes the website, digital products and services, customer care platforms as well as all social media channels.
• You will work closely with the Business Technology function on the development of the digital eco-system, working with them on feasibility studies, insight studies and business cases that will ultimately make up the overall digital experience strategy across Dubai Airports
• You will foster relationships with external stakeholders, ensuring their support for the strategy and subsequent projects relating to the digital experience

What you bring

• You’ll be educated to Degree level in a Marketing related field
• You should have at least 12 years’ experience within the development of digital technologies relating to Marketing, customer solutions and customer relationship management
• You’ll have comprehensive experience of the aviation or hospitality industry
• Excellent knowledge of current digital marketing and guest experience channels  
• Previous experience with SEO/SEM, Google Analytics and CRM Software

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

Skills Required

• Aviation