Job Detail

Head of Terminal Operations - Etihad Airways

Date Posted:May 27, 2022

Job Detail

  • Location:
    Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    10 Year
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Jul 27, 2022

Job Description

As a Head of Terminal Operations, you are accountable to ensure all Ground handling activities for Etihad Airport Services (EAS) Terminal Operations at Abu Dhabi Airport are planned and conducted to achieve EAS Ground’s commercial and operational mission and goals, in accordance with agreed corporate policy, safety and international legislative standards.

Accountabilities

  • Ensure that Strategic Goals and Standards are set and implemented in order to achieve revenues, manage quality and performance of the Abu Dhabi Airport operation ensuring consistency, reliability and excellence.
  • Accountable to deliver all Terminal and service delivery KPIs in line with Ground Handling agreements and contracts.
  • Managing the P&L against budget by maximizing revenue generated through Terminal Services and drive ancillary revenue including oversight of spend and providing cost effective solutions to increase efficiency in the Terminal process.
  • Establish and manage sound working relations with all internal and external stakeholders.
  • Define duties, update and implement company’s objectives and policies to develop and manage people which delivers a high level of motivation and promotes teamwork.
  • Maximize safe aircraft loading and unloading, transport services and GSE workshop activities through the use of improved processes and technology (JB- this accountability for Head of Ramp)
  • Plan, forecast and deliver all aspects of the future requirements of the business
  • Develop, introduce and control of new procedures in line with international standards in passenger service & ground handling, in conjunction airline requirements.
  • Establish and maintain a culture in which continuous improvement, safety, security, compliance, identification and management of risks and high-quality service standards are the fundamental operational priorities and have the primary focus of all employees. Ensure hazards and risks are identified, assessed, escalated and mitigated or eliminated. 

Education & Experience

  •  Degree Equivalent or Diploma in Business Administration 
    •    Minimum 10 years’ experience in airport or airline passenger handling in a similar position, or in a management role within an airport of a major airline.
    •    Excellent leadership skills and experience in managing large teams.
    •    Strong stakeholder management experience
    •    Ability to manage the P&L and budget for the function.

Skills Required

Job is expired

Company Overview

Dubai, Dubai, United Arab Emirates

Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.We... Read More

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