The holder of this position will be responsible for overall supervision of the Premium passenger services team at HUB Airports. To guide the team to manage all aspects of Vistara operations and customer excellence including check-in, boarding, arrival, and baggage services and most importantly managing frequent flyers, VVIP/CCIP, Board members and Premium Customers. Head PSS will lead the team of passionate PSS at the HUB who will be amongst the airline's most visible employees in premium Zones. The role is responsible for providing swift and efficient frontline floor management to the Customers by delivering customer delight and to inculcate a culture of “First to know best to deal approach".
Key Responsibilities
Stakeholder Relationships
Skills & Attributes
Work Experience
Qualification
Location
Gurgaon
Note
All Vistara employees are required to be fully vaccinated against COVID-19