Job Detail

Key Account Manager Central India, IAG Cargo - British Airways

Date Posted:Aug 31, 2021

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
  • Career Level:
    Experienced Professional
  • Experience:
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 30, 2021

Job Description

Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always listening and always working with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.


Manage a business relationship with a set of approximate top 15 accounts ensuring the best fit from them to match our commercial strategy. Being an interface between the customer and our customer services colleagues is vital with the aim to deliver customization and thereby driving incremental value from forwarders.

Sell our diverse range of products suitable for the customers’ needs and prospect for new avenues of building business.

Conversion of business to contractual agreements, governed through CPAs, BSAs or PBs.

Work closely with local GSA team to manage day to day business decisions.

At least twelve meetings/visits per week.

Ensure selling activities updated and tracked in our CRM system – Salesforce.

Drive eBooking platform to improve penetration.

Work in tandem with Constant Climate Product Sales Manager to expand market share.

Preparation and presentation of commercial reports weekly / monthly.

Manage and grow targeted or forecasted QNNR & tonnage deliverables.

Cultivate a portfolio of profitable customer accounts and bring in efficiencies in marketing activities.

Ensure effective debt management and finance recoveries if any.

To work beyond individual account level to encompass business and customer needs across the area to drive best for the business policy.

Use a consultative approach to sell rather than peddling products.

Practice selling products to improve QNNR, not price.

Manage customer expectations.

Embracing change and should quickly adapt to changing business flows and measures of selling like yield, revenue per cubic meter, QNNR, proration, interline revenue, etc.

Maintain a professional image of IAG Cargo in the trade circles.

Adhere to competition laws and compliance.

Adhere to Business integrity policy BASI 17.

A requirement of this role is to have the Right to Live and Work in India

Please note, this is a British Airways Contracted role

This role will be based in Mumbai, India

Skills Required

Job is expired

Company Overview

Harmondsworth, Middlesex, United Kingdom

British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience. At the start of every m... Read More

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