Job Description

Optimizing the skills set of employees within Air Arabia Group and enabling common values of the company by designing and delivering effective learning courses and facilitates skill development programs with focus on behavioral competencies. 

Key Result Responsibilities

• Partners with stakeholders, business leaders and line managers to create a learning and development culture and mind-set across Air Arabia and its subsidiaries and provide them with the corresponding support needed to achieve this objective. 
• Provides effective training solutions based on given identified and agreed performance deficiencies or development plans all in alignment with business objectives and goals. 
• Designs and delivers effective training programs for several target audiences; designs programs in such a way that it is implemented in practice. 
• Co-negotiates, designs, and delivers creative soft-skills training courses, to meet business needs in coordination with line managers; regularly updates the content and methodologies of the training courses to suit changes in business requirements. 
• Partners with line managers to develop post-training action plans to evaluate and measure the effectiveness of training/learning in terms of content, delivery, as well as implementation in the work-place, all with emphasis on performance metrics including behavioral change and business results. 
• Uses e-learning as an added method of designing effective learning for the target audience. Makes decisions on the right delivery method. Uses the Learning Management System (LMS) and other related platforms as part of the learning intervention. 

• Ensures the training and development methods, tools and techniques are as per approved standards; provides guidance to facilitators, instructors and trainers on training-related matters. Facilitates train the trainer programs as required and enables other instructors/trainers to deliver effective programs.  
• Assists the Head of Learning and Development in evaluation and selection of the external training providers; participates in negotiating terms and conditions of contracts and service level agreements based on agreed objectives and approved standards and budget. 
• Follows-up with Training Providers (vendors) on all matters related to training delivery including content, agenda, payments, assessments, etc. 
• Conducts field trips to accommodate training needs in other hubs as needed. Facilitates training programs in hubs, if required. 

Qualifications, Skill & Work Experience :

• Bachelor degree is a must, HR qualification from CIPD , SHRM etc is preferred. 
• 8+ years' extensive experience in Human Resources, learning and development focused role, preferably in a customer service environment such as airline, travel, hospitality, retail or banking environment. 
• Additional Certification such as “Train the Trainer”, “NLP”, “Instructive Training” etc. are required for this role. 
• Excellent trainer in behavioral skills, has proven experience in delivering training programs. 
• Has good experience in e-learning/ virtual learning, making effective use of Learning management systems, as part of delivering impactful learning solutions. 
• Excellent organizational, presentation, public speaking and motivational skills with the ability to improve and enhance staff performance and increase productivity. 
• Fluent in English is a must and Arabic Language fluency will be an advantage.

Skills Required

• Communication