Job Description

• Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures, standards and instructions as laid down by Airport Services Procedures.
• Achieve the Ground Handling performance targets set by Airport Services such as flight punctuality, check-in standards and baggage service standards, so that EK remains competitive. This will be achieved through regular liaison with the management of Handling Agents and other service providers in order to identify problem areas and find solutions to them.
• Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff. Monitor all aspects of the operation in order to achieve and maintain acceptable passenger service standards.
• Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force, and adherence to passenger service and other operation standards.
• Perform all administrative duties in an accurate and timely manner, e.g. Monthly Reports, Performance Appraisals, Baggage Claim settlements, invoice verification, general correspondence, and complaint investigation and highlight areas of potential problems, reoccurring discrepancies, service failures and provide recommendations for continuous improvement.
• Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent.
• Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas, particularly Load Control.
• Represent EK at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and Working Group meetings, and liaise with government organisations, i.e. Customs, Immigration and Transport Authorities, Police.
• Develop and maintain excellent relationships with internal/external departments, Airport authorities, GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates.
• Accountable for annual budgeting of revenue, expenses and capital expenditure. Within these parameters, provide a cost efficient service that best represents value for money. Create dynamic measurement and reporting systems, for purposes of providing periodic reports on the operations. Review overall performance of all areas in terms of costs, revenue, productivity, quality, safety and security. Regularly analyse results with a view to pro-actively attend to emerging issues.
• Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.

Qualifications & Experience

• Educated up to degree level.
• Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance.
• Given the specific requirements at outstations, an extensive level of experience is required in Airport Passenger handling/Operations, including at a senior managerial level.
• Should be conversant with Flight Planning and the pertinent aspects of Meteorology.
• Must be able to operate and/or be familiar with various computerised systems, e.g. for Reservations, Baggage Tracing, and various software packages used by the Company such as Word, Excel, etc.
• Fluent in spoken and written English.
• Must be able to work under pressure in an environment which requires a very high degree of initiative.
• Applicants must have the legal right to live and work in the UK, i.e. EU Settlement status. The Company will not provide assistance with obtaining work permits.

Skills Required

• Airport Operations