Job Description

The holder of this position will be responsible for contribution to commercial roadmap to support airline goals by development, implementation and management of new initiatives, channels and/or products. Generate revenue from Air and Non-Air Ancillary products.

Key Responsibilities

• Controls need and purchase demands forwarded by department and General Headquarter departments in terms of compliance with terms of reference or incentive whenever necessary
• Achieve targets via partnering with conventional and non-conventional partners; working with providers and commercial colleagues to continually improve products and distribution channels
• Constantly look for more opportunities to partner. Drive from pitch to deal closure
• Understand and work closely with GDS. Drive IT to prioritize and implement
• Ensure policies relating to ancillary revenue products are defined, documented, communicated and understood, both internally and externally
• Targeting and implementing alliance partners keeping in the mind the brand fitment
• Manage processes for new product providers, following airline processes always to ensure successful partners are identified and contracted
• Ongoing management of all third-party product providers, including monitoring of revenues and other SLAs
• Provide regular reports (data & commentary) on revenue to senior management with insight into product/channel/route trends, issues and recommendations

• Maintain an overview of competitor (regional & global) activities and partners
• Proactively work with all departments and product providers to ensure ancillary revenue products are optimized in terms of distribution, customer experience and revenues at all times
• Ensure ancillary revenue products are included in all sales and promotional campaigns
• Communicate effectively with all members of the department in line with the company’s culture guidelines
• Manage external providers, ensuring highest standards of service delivery whilst achieving revenue & profit targets
• Develop strong and lasting relationships with all airline departments to ensure the smooth operation of the business

Skills & Attributes

• Knowledge of core airline systems and processes, including on-board operations and service flows
• Understanding of Commercial Contracts and Procurement processes
• Good presentation skills and ability and confidence to present to CEO level
• Strong technology focus
• Strong management skills

Work Experience

• Minimum 8 years work experience with in-depth understanding of airline ancillary department and latest innovations in non-aviation market sectors also
• Proven experience of managing large global and small regional alliances
• Proven achievements in measured revenue and customer service KPIs

Qualification

• Graduate/ Postgraduate from a recognized university

Location

Gurgaon

Skills Required

• KPI
• Management
• Presentation skills