Job Description

Manage the relationship and service provided between client department in Etihad Airways and the Enterprise Analytics team

You will guide analytics resources to analyse and visualize Etihad’s enterprise data resources to solve business problems for client department

You will work with other strategic project managers, analytics managers and transformation managers to determine priorities and plan, manage and deliver tasks.

Accountabilities

• Work closely with the leaders in client department to identify, understand the business questions we should be focusing on, working within the senior Enterprise Analytics Team to prioritize these according to business value and urgency
• Identify the high-level analytical approach (es) required, available analytical resources and tools
• Assist analytical resources in planning, formulating, and executing their work, ensure outcomes and quality is satisfactory
• Work with the client departments to aid interpretation
• Manage the relationship with the client department – understand their needs, work within their day-to-day processes to stay abreast. Monitor and advise on activities performed and quality achieved
• Aid in EA team forward planning for resources including L&D needs, development and technical investment to ensure that the Enterprise Analytics team is set up appropriately to respond in future
• The person should be willing to take up engagement responsibilities / projects / tasks in other areas as determined by business priorities
• The person should be able to assume product ownership of Business Intelligence systems that houses operations and related data
• The person should have strong interpersonal skills to manage the balance between Analytics team – Client teams & DT&I scrum teams
• Areas of expertise: Airport Operations (Global & Hub)

Education & Experience

• Bachelor or Master’s degree preferred
• Minimum of 6 years of relevant work experience ideally with combination of analytics and work related to client department
• Prior experience in delivering data intensive projects around Airport Operations is a plus

Skills Required

• Airport Operations
• Team Player