The KN PharmaChain Station Lead is a permanent part time role covering the pharma and healthcare requirements of either one or a number of KN stations. The responsibilities will be additional to current duties. The amount of time required is likely to be between 20% and 50% but the exact workload will clearly depend of the scope, scale and size of responsibilities and the level of maturity of Pharma and Healthcare operations at the defined station(s). The role will fit well with an individual currently working with pharma import and export business. . For stations with a small amount of current pharma business it may be appropriate to share the role between KN PharmaChain stations within a country.

Your Role

The KN PharmaChain Station Lead is a permanent part time role covering the pharma and healthcare requirements of either one or a number of KN stations. The responsibilities will be additional to current duties. The amount of time required is likely to be between 20% and 50% but the exact workload will clearly depend of the scope, scale and size of responsibilities and the level of maturity of Pharma and Healthcare operations at the defined station(s). The role will fit well with an individual currently working with pharma import and export business. . For stations with a small amount of current pharma business it may be appropriate to share the role between KN PharmaChain stations within a country.

Your Responsibilities

He/she ensures a prompt issue resolution and optimal consulting and support in all transportation and packaging issue (Wherever applicable)


Furthermore he/she manages all locally controlled pharma and healthcare subcontractors and coordinates necessary training or qualification needs of the part of the organisation for which he/she has accountability.


Tasks
1.  airlogistics operational / product related 
• Implementation and support of the KN PharmaChain product portfolio
• Monitoring of usage and performance of  KN PharmaChain
• Support and consulting of station teams for critical or first time pharma and healthcare movements (first point of escalation)
• Authors and uploads station specific working instructions and Customer SOPs within Pharma Document Management System (DMS) / SOP Generator
• Implementation lead for business expansions / new business awards at station(s) within sphere of responsibility. Implementation team member for larger implementations.
• Deliver KN PharmaChain training to FA staff at station(s) within sphere of responsibility
• Responsible to issue Job Description for all PharmaChain staff in the station and review it on annual basis or during change of role / profile. 


2.  Compliance / standards related
• Deliver KN PharmaChain minimum standards for every booked shipment
• Ensure all activities are completed in a manner which ensures that GXP compliance of team / station(s) is maintained 
• Manage subcontracts within own sphere of influence
• Risk assessment user of KN Risk system
• Lead / participate in investigate pharma shipment deviation and author / contribute to CAPA reports
• Keep up to date with KN global and country specific GXP standards and regulatory / requirements


3.  Development / Innovation
• Within own sphere identify and escalate to regional product team operational weaknesses or necessary enhancements 
• Within own sphere analyze and collect competition- and market data as well as customer- and KN internal feedback in order to propose KN PharmaChain continuous improvement proposals to global product team
• Implement product developments and enhancements to globally agreed timescales / roll out plan
• Support Sales to develop Perishable and provide solution


4.  Communication
• Support regional Pharma Competence managers through the communication of current issues and continuous improvement opportunities identified at station level.
• Communicate product development-, pricing-, contract-, etc changes to station teams


5. Support
• Support airlogistics operations teams in industry related questions / requirements (point of escalation)
• Support sales initiatives / sales staff /in gaining or retaining pharma & healthcare clients
• Super user / Escalation contact for use of Pharma DMS (SOP Generator) and KN Login PhysMon in station(s) within sphere of responsibility
• Escalation contact for CareTeam in event of in-transit / operational issue with a shipment within station within sphere of responsibility


6. Training / Qualification
• Ensure all pharma and healthcare staff at station(s) within sphere of responsibility receive defined KN PharmaChain training.
• Monitoring and carrying out of necessary training (internal staff (operations and sales) as well as customers)
• Maintaining Envirotainer QEP accreditation / CSafe EQUiPs and training with other (passive) packaging systems

Your Skills and Experiences

• Excellent knowledge of pharma & healthcare supply chain needs
• 8- 15 years experience in Airlogistics  or freight forwarding
• Knowledge of government regulations in regards pharma transportation
• Positive Attitude & Good presentation skills