Job Detail

Manager Cargo Ops Planning and Performance - Etihad Airways

Date Posted:Jun 14, 2022

Job Detail

  • Location:
    Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    10 Year
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Aug 14, 2022

Job Description

Deliver cargo initiatives from conceptual planning to execution in conjunction with relevant operational SME’s and ensuring that support functions are compliant to customer & regulatory requirements

Accountabilities

  • Develop Concept of Operations (CONOPS) for new facilities or re-engineered processes and ensure its delivery to BAU operations within committed timelines
  • Develop demand models based on forecasted cargo volumes, align to multiple business variables and capacity constraints to deliver a cost efficient operating model
  • Manage the Business systems team and ensure that the systems are updated to latest versions and deliver the functional requirements for efficient and compliant cargo operations
  • Manage the customer contact center and ensure that engagement with customers and airlines is at the highest standards to drive positive NPS scores
  • Lead change management programs to support the smooth introduction of new processes and procedures
  • Manage the cargo quality team to ensure that EASC is fully compliant to all regulatory and customer specific contractual requirements

Education & Experience

  • Degree Equivalent or Diploma in appropriate business qualification 
  • Minimum of 10 years aviation/logistics industry experience is required including at least 5 years in a managerial role

Skills Required

Job is expired

Company Overview

Dubai, Dubai, United Arab Emirates

Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.We... Read More

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