Job Detail

Manager - Communication Training - IndiGo

Date Posted:Jul 20, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    10 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Sep 20, 2022

Job Description



  • 10-15 years of training experience in English language / Communication Skills / Voice and Accent Training
  • Experience of TTT / Mentoring / Supervision / Line Management and Training Quality Management


  • Master’s Degree in English Language Teaching / Language Assessment
  • CELTA, DELTA, Cert. TESOL or other recognised English Language Teaching (ELT) qualifications.
  • Experience of language proficiency assessment preferred (IELTS, CEFR placement testing, PTE, TOEFL)
  • Experience with Aviation English language training/assessment
  • Experience with content writing, creative writing, copy writing
  • Experience with customer facing operations e.g. hospitality, aviation,

Ø Duties and Responsibilities (but not limited to):

Communication Training Delivery

  • Conduct periodic training needs analyses
  • Develop and rollout timely as well as effective, innovative training solutions to address the above stated gaps
  • Illustrate needle movement w.r.t trainee capability on communication skills post-training (via certification)
  • Supervise talent pool development through Pre-Hire Communication skills training (as required)
  • Execute and monitor corrective developments and action plans for customer facing teams
  • Be available to the human resources recruitment team for preliminary interview phases for cabin attendants and airport operations.

Aviation English Language Proficiency (AELP) Training & Testing

  • Coordinating and supervisingAviation English Testing Operations
  • Maintain the reputation and integrity of AELP assessment procedures and policies.
  • Manage information created and received in compliance with organisational policies and DGCA CARs
  • Monitor progress and provide regular feedback to help manage trainer performance
  • Contribute to the development, evaluation, and improvement of aviation English language training programs and materials in order to meet trainees’ requirements as an active collaborative member of the training team.
  • Complete training related administrative tasks to specified timelines and standards.
  • Actively engage in professional development to ensure quality and high standards in aviation English training and learning to identify and incorporate best practices in the field.

People Management

  • Lead and manage a team of communication trainers.
  • Engage team members and creating healthy relationships with and among them to create a quality learning environment.

Content Development

  • Draft and/ or edit/approve written content for customer communications

“IndiGo does not charge any money for interviews or recruitment.

Refer to our job website - or for official job postings”

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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