Job Detail

Manager - Crew Engagement & Services - Vistara

Date Posted:Dec 02, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Masters
  • Apply Before:
    Feb 02, 2023

Job Description

Manager for the Crew Engagement & Services team responsible to the department head for all administrative and HR related matters for Flight Operations.

Key Responsibilities

Responsible to the Head of Planning, Engagement & Services to lead Crew Engagement & Services team that provides administrative/engagement support to the division in the following areas:

 

  • Coordinating and processing Crew comments/queries on a timely basis
  • Tracking & ensuring timely issuance/renewal of crew AEPs
  • Updating of station layover information
  • Administering applicable crew payment and monetary claims
  • Ensuring related administration policies and procedures are standardized
  • Ensuring the relevant terms and conditions of staff Agreements are fully complied with
  • Ensuring the efficiency and discipline of support staff in the department and developing, motivating and appraising them
  • Drive and cultivate crew engagement, specifically affecting “Flight Crew” experience
  • Drive internal feedback mechanisms to strengthen and improve the existing processes and guidelines
  • Manage Base visits to interact with flight crew to understand and address grievances
  • Facilitate overall Crew communications and disseminate information through established channels to crew as collated from other stakeholders
  • Manage divisional accounting
  • Manage & update applicable Crew Administration Manuals and handle queries related to the same
  • Support and drive Crew hiring and induction
  • Assist with other administrative duties assigned by the department head

Skills & Attributes

  • Outgoing personality & Excellent Communication – verbal & written
  • High integrity, professionalism, and Judgement
  • Proficient with Microsoft Office applications (Outlook, Word, Powerpoint & basic Excel)
  • People management skills – HR expertise preferred

Work Experience

  • Minimum 02 Years work experience
  • Aviation/Consulting background will be an ‘add on’
  • Minimum 01 year experience of report writing, and background research is preferable
  • 01 year of HR experience preferred

Qualification

  • Graduate (any domain from a premier institute/university)
  • MBA in HR domain preferred

Location

Gurgaon

Job is expired

Company Overview

Gurgaon, Haryana, India

Vistara – TATA SIA Airlines Ltd. - Background and History Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More

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