Job Description

Key Responsibilities

• Formulating a robust L&OD Strategy, to include need-based development programs and interventions to enhance organizational capabilities that focus on both long-term and immediate needs 
• Quality the requests for learning interventions through learning needs Identification & Formulation. Work with business leaders and managers to identify and classify capability needs and trends within the business
• Assess and identify organizational, departmental, and individual development requirements
• Design, develop and deliver outcome-based learning solutions. Garner best practices from different organizations and interact with experts from the industry
• Collaborate closely with stakeholders to ensure alignment and integration of strategies, projects and programs for successful implementation and results
• Manage the planning, design, and implementation / delivery of all learning and development requirements
• Constantly seek innovative and technologically advanced methods of delivering learning
• Ensure constant feedback & coaching to the team to upscale the performance of the team and the team members
• Facilitate and administer courses and programs that support interactive and practical application
• Create an evaluation strategy based on the needs of the stakeholders, leveraging qualitative and quantitative measures
• Improvisation through implementation the feedback received from different stakeholders and take necessary steps in the process
• Influence the desired culture in the organization through various interventions

Key Relationships

• ifly leadership team, other teams like Customer Service, Content, Poise and Communication
• Business / vertical heads and L1 and L2 managers
• HRBP across the organization
• Target Audience

Success Indicators

• Expertise in identifying business challenges, development needs and creating / delivering solutions that meet the business objectives
• Consulting skills, being a learning partner to the stakeholders
• Ability to build strong relationships across the organization
• Well-developed business acumen
• Quality of the solutions designed, developed, and delivered (including facilitation), participant and stakeholder feedback / satisfaction scores

Job Requirements

• Bachelor’s degree or equivalent in any stream. A master’s degree in HR, Talent/Organizational Development or Psychology, Project management certification, knowledge on design methodologies and instructional design will be an added advantage
• Minimum 10 years of experience in learning & organization development, facilitation and learning based project management
• Exposure of creating end to end learning frameworks and measuring learning effectiveness
• Team Management skills

Key Skills and Competencies

• Multitasking, attention to details, analytical and research oriented
• Excellent verbal and written communication
• Self-motivated, solution and results oriented
• Stakeholder expectation and relationship management
• Well versed with MS Office (Word, Excel & PowerPoint)
• Excellent delivery and facilitation skills
• Project Management
• Content design
• Exposure to simulation-based learning

Other Details

• Job Location: Gurgaon, Haryana
• Travel Requirement: Occasional (up to 30%)

Skills Required

• Customer Service
• Microsoft Office
• Microsoft Excel