Job Description

The Manager Maintenance GSE (Ground Support Equipment) is accountable and responsible for the direct maintenance activities of all GSE and vehicle assets across various dAO (dnata Airport Operations), EK Group operating departments and airline customers at DXB, to meet their operational requirements, while supporting the strategy of dAO . This is delivered through the management of six dnata Technical Services (dTS) maintenance Workshops at DXB and a compliment of approx. 500 staff. The Manager Maintenance GSE also takes a leadership role in the delivery of the dnata GSE Fleet Strategy, including the fleet transition to electric and sustainable technology.

Job Outline:

Plan

• Implement and manage the maintenance and repair program based on industry best practices, with an emphasis on preventative and predictive maintenance.
• Participate and contribute in the budgetary process which includes target setting, plan development and performance reviews of the dTS sections. Take full ownership of the department OpEx and CapEx budget.

Deploy

• Ensure that teams are adequately trained, equipped, and motivated so that the maintenance and repairs can be accomplished in a safe, timely manner delivering high quality and cost-effective service.
• Manages an interface between the various dTS sections and other internal and/or external departments to ensure resource availability (manpower, spare parts, tools and equipment) and a smooth execution of maintenance activities to meet the SLA commitments for all of dTS.
• Monitor section performance against agreed maintenance indicators, such as asset utilisation, maintenance cost, PM compliance, serviceability index, and mean time between failure, to ensure compliance and continuous improvement.
• Direct, maintain, and enforce the safety program for the maintenance department, review safety records to uphold standards of maximum safety within the operation.
• Working in collaboration with the Planning, Engineering & Systems team, provide technical support, input and evaluation for GSE innovation projects, new GSE implementation and low or zero emission GSE fleet planning to define and deliver the corporate fleet strategy.

Lead

• Deliver the dTS vision, ensuring that our people live and breathe it. As part of the dTS Senior Management Team, see the vision through and make it come to life.
• Conduct performance reviews to determine competence, knowledge, and contribution of the employees and put together relevant development plans to upskill employees.
• Lead by example representing the dnata VMVs, demonstrate and ensure a collaborative approach with other dnata user and support departments.
• Drive innovative and green environmental maintenance and GSE solutions through team creativity to delivery enhanced efficiency, LEAN methodologies and technological solutions that benefit both dTS and dnata as a whole.
• Leading by example, encourage best practices and collaboration across dTS, between the GSE groups, Cargo Terminals, workshops and functions. Proactively support dTS at DWC as required.

Execute

• Ensure that special projects that improve efficiency, reduce operating costs and support new ventures are executed according to the plan.
• Support to other dnata stations may be required on an adhoc or project basis.
• Review the operation/performance/reliability of assets maintained constantly, to minimise unplanned downtime, pro-actively anticipate problems, ensure safe operation and identify opportunities for improvement and unit cost reduction.
• Ensures that the Total Cost of Ownership of assets maintained by the various dTS sections is optimised.
• Work with Planning and provide feedback to the Planning team regarding creating accurate maintenance plans.
• Liaise with other sections of the dTS to ensure that all plans, processes and procedures are aligned to allow dTS to meet its departmental KPIs.
• Ensures compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude

Qualifications & Experience

• Degree or Honours in Engineering preferably (Mechanical, Electrical, Industrial, Automotive) OR Served apprenticeship and / or with demonstrable equivalent experience in the specific field of Ground Support Equipment maintenance, Facilities maintenance or Ground Handling management in an GSE Manufacturer, airline or large Ground Handling operation.
• Experience: 10-12 years of relevant experience in the field of Ground Support Equipment maintenance management in an Airline or Ground Handler or specialist vehicle and equipment industry, including at least 5 years in positions of progressively increasing managerial responsibilities.
• Knowledge and experience in maintenance management systems and telematics for the purposes of managing workshop maintenance activities
• Advanced budgeting and cost control in a maintenance environment - IT and computer literacy
• Advanced management, communication, development and leadership skills
• Safety Awareness in ground handling operations and maintenance activities
• Advanced negotiation skills

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Skills Required

• Mechanical Engineering