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Operations Analysis
The Operations Analysis department helps improve the performance of our operations by developing and implementing standards and goals.
Job overview and responsibilities
United Ops Performance team is responsible to support Network Operations across different functional areas including flight times, turn performance, delay insights, customer journey, bags, air traffic control, aircraft maintenance and routing, ground time, airport staffing, airport congestion and construction, fuel utilization, irregular operations, etc.
The Manager will lead the Data Products and BI team in India Knowledge Center to design, build and deploy data products including dashboards to United leadership with the goal of enabling better operational decisions that improve on-time performance and customer experience. The Manager will interface with various operational business groups to understand organizational needs and design requirements, presents solutions to leadership, and engage with United leadership to execute on high priority strategic projects. As the Manager, your focus will be to help the team of developers to build complex datasets that drive BI visualizations and help our operational leaders to go from data to insights quickly and drive performance.
This person will oversee complex projects and go from concept to launch working closely with operational leaders and building out product roadmaps and deliverables. This role will require hands-on development work, such as developing backend data layers, maintaining complex queries and generating actionable insights using BI tools. The manager will work with different internal and external stakeholders on larger projects and provide leadership and direction as we continue to innovate and build advanced data products.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Required
Preferred
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT