Job Description

Lead the identification of reasons associated with underperforming performance indicators within the company’s operations division and deliver improvement initiatives which positively contribute to operational key performance indicators, including on-time performance, mishandled baggage and customer satisfaction. Manage a team of project managers to coordinate cross-departmental projects that contribute to a cost-efficient and optimal operation. Ensure schedule delivery robustness for upcoming seasons with adherence to agreed planning parameters.

Accountabilities

• Project manage the implementation of initiatives and lead cross-departmental projects related to operations efficiency projects linked to key performance indicators.
• Accountable to identify, communicate & support implementation of operational improvement opportunities.
• Manage ad-hoc analysis & root cause analysis to derive actionable insights for the operations division with focus on Global Airports and Network Operations.
• Contribute to the seasonal operational readiness planning, including season schedule block analysis, review of historic guest and baggage connectivity challenges and Hub departure bank compliance, to proactively take measures to avoid, minimize or mitigate risk to the company’s operation.
• Lead the development and implementation of Operations Efficiency processes and procedures for internal distribution. Ensure adherence and performance to established processes is carried out effectively in a controlled manner, while leading and directing the team to deliver on agreed objectives. 
• Owner of Etihad’s OTP handbook and delay code management & dispute framework.

Education & Experience

• Educated to degree level (min. Bachelor) in aviation management, business administration, project management or similar field.
• Min. 5 years’ professional experience in project management, preferably in airline operations
• Experience in managing a small team.
• Preferably experience in working with datasets, particularly operational KPIs.

Skills Required

• Airlines
• KPI
• Management