Job Description

As the Manager Ramp Operataions, you will manage the Qatar Aviation Services (QAS) Airside Operations within agreed standards and financial targets, provide leadership and management for the provision of assigned ground handling services through specific operational areas: Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround coordination and any other services as directed by QAS Management.

• You would deliver a consistently high standard of operations in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service level agreements. 
• Analyze and understand Operational strengths, weaknesses, opportunities and threats.
• Provides insights following the analysis of case studies, trends which will support strategic planning and contribute to the process improvement.
• Support creation of people engagement plans to motivate, develop and empower team members.
• Delivers key strategic projects link that will benefit our business, our people and our stakeholders.
• Interprets policy and develops tactical plans within Airside Operations in order to achieve the key strategic plans assigned by head of section.
• You would be responsible for the management and daily use of operational handling logistics and coordination with divisions and stakeholders involved in handling services.
• Engage in operational assessment through regular observations while identifying any potential noncompliance and implement preventative and/or process improvement action plans.
• Ensures that Company’s and individual carrier’s standards are implemented and maintained at agreed service level of quality and compliance.
• Responsible for the investigation and reporting of any critical accidents, incidents and operational constraints, supporting Line Manager and both QAS and QR Group Safety in the resolution of service deficiencies in timely manner. 
• Analyze and study the root cause(s) of incident(s), accident(s) and service lapse(s), and design and implement the solution(s) to ensure continuous improvement.
• Create efficient resource plans in coordination with QAS Resource Management team in order to deliver accurate and detailed forecasting, resulting in effective resource allocation throughout the airside operations. 
• Preparation and execution of annual budget plans within the defined business area as determined by the Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible
 

Qualifications

To be sucessful in the role, we are looking for the below mentioned experience and skills :

• Bachelor’s Degree or Equivalent
• Minimum 8 years of job-related experience
• Experience in ground handling station or operations management
• Expert knowledge of hub ground handling operational procedures.
• Must possess a strong, decisive and collaborative leadership style and be able to demonstrate the highest standards of integrity, equality and respect.
• You should have experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
• Should have strong mentoring and coaching skills, the ability to train and develop subordinate's skills and an ability to foster teamwork among team member

Preferred

• Airline and/or Ground Handling Management related courses.
• IATA course

Skills Required

• IATA
• Ground Operations