Job Description

The Ideal Manager of Training (dnata) will manage, develop and deliver all aspects of functional training for dnata Airport Operations and Cargo staff in Dubai. Ensure training meets industry leading standards, is compliant with all applicable regulations and is aligned to dnata's global One dnata Training framework. Work with Group functions such as L&D, Safety and Group Security in the planning and execution of safety and leadership training. Lead the commercialisation of dnata Training internally and externally.

 Job Outline:

• Lead the strategy, design, delivery and measurement of Training across dnata Airport Operations and Cargo for functional training. Ensure alignment to dnata's global one dnata initiatives, including dGOM (dnata Ground Operations Manual) and dCOM (dnata Cargo Operations Manual). Define appropriate mix of training methods, including using traditional and digital methods.
• Ensure a collaborative approach with dnata business units within Airport Operations and Cargo and with third party manpower providers. Align with Dubai Airports, ISAGO and airline requirements for necessary licensing and/ accreditation. Work closely with HR and planning functions to optimise Training Plans and content. Work with Departments to govern On Job Training. Support the roll out of major projects and technology solutions as defined by dnata's Executive Management.
• Direct and manage service level relationships with providers of learning and development services to ensure business strategies are effectively fulfilled (L&D, Safety, Group Security). Working closely with Emirates Group on design, delivery and execution to ensure alignment with dnata's business outcomes.
• Lead and manage the dnata Training team ensuring that all accredited trainers have the necessary skills, equipment and experience to execute their tasks competently.
• Ensure learning outcomes and training records meet business, regulatory and audit requirements. Work with Group stakeholders to drive an appropriate technology roadmap for training technologies and learning management systems.
• Maintain close liaison with Emirates Group Safety and dnata Safety Compliance to ensure agreed recommendations from incident investigation reports are incorporated into course content. Report on safety critical KPIs related to regulatory and mandatory training.
• Lead delivery and commercial sales of Training to partners, Emirates SkyCargo, Emirates Engineering and external parties.
• Benchmarking industry best practice in operational and supervisory training. Ensure that a robust assessment and evaluation process is established that is supported by recognized KPI to measure the effectiveness of training delivered.
• Manage services within agreed budget.

Qualifications & Experience

• 10+ years experience in Airport Operations or related field.
• Degree or Honours (12+3 or equivalent)
• Experience in a senior training leadership role preferably within an international airline, ground handling company or similar safety-sensitive organisation. Understanding of airline and ground handling regulation and audit requirements. Experience in implementation of training technology and digital solutions. Safety Sensitive Role: Yes

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Skills Required

• Airport Operations