Job Description

The job holder will be performing the material support services and the responsibilities would include:

• To record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up ensure the on time delivery to the
• Manage and supervise the delivery of unserviceable/repairable items from the Customer to designated Repair/Overhaul facility, creating and updating the necessary “Repair Notification” in the IT Tool. Provides feedback to the Customer for the estimated delivery date (EDD) of the serviceable unit. The MSSR shall notify any problem or delay that might be identified at any stage of the repair order.
• Upon resolution of the repair, closure in IT systems and according to Airbus procedures, the repair management process. 
• Detect and pursue the resolution of any blockage that may happen in the regular Repair process, notifying any bigger problem that may be identified, at any stage of the flow that may affect the Turnaround Time (TAT) of the repair and the Customer mission success
• Anticipation of the materials needed for scheduled maintenance activities or planned deployments.
• Liaise with the Customer to ensure the timely delivery of serviceable items, following the Customer’s request. The MSSR will also ensure that the items are delivered with the appropriate shipping and quality documentation.
• Supports the reception and acceptance process of the material shipped, and provides a first-level support for the on-site resolution of any discrepancy found.
• Handle all documentation related to “Export Control” controlled items, to ensure compliance and timely expedition of materials subject to such regulation. Perform all necessary checks related to ensure the compliance with all Export Control regulations, following Export Control guidelines.
• Inventory guidelines definition, stock and stock-out analysis and replenishment proposal according to historical data and customer input. For scheduled maintenance, consumption analysis and anticipation.

Job Requirements:

• At least 8 years of working experiences in relevant field
• Good communications skills and able to work with all the stakeholders
• Experienced in Customer Services, knowledge working with customer in Asia Pacific Region will be an added advantage
• Candidate should have good understanding and knowledge in the Airbus Defence and Space product and services

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Aircraft Materials