Job Description

A.Roles and responsibilities:

The Material Support Service Representative (MSSR) is the central focal point for all matters related to Material Support Services at the customer’s site. As such, the MSSR should always be in the position to provide the highest possible level of Services and respond to and solve (when possible) all the customer´s requirements and needs related to Material Support being the natural interface between AIRBUS DEFENCE AND SPACE and the Customer for any issue related to Material Services. 

Attend to Final Customer/Operators’ daily/weekly meetings representing AIRBUS DEFENCE AND SPACE Materiel Services Community (when requested) to discuss material needs, recurrent failures, removals and replacements, missing documentation and manuals updates.

Be responsible for the surveillance of the materials needed to guarantee the fleet or material availability, anticipate the spares needed and inform both, the customer and the central order desk. 

Provide support to AIRBUS DEFENCE AND SPACE Central Team when required in commercial assessments or technical support.

Prepare reports on all activities performed related to Materiel Services scope.

Prepare, report and analyse the orderbook, (Spares & Repairs).

Prioritize and escalate:

• Main Customer Priorities, Critical items
• Customer Backlog, List of pending items per A/C. 
• Customer at Risk orders.
• Quality issues.
• On ground A/C identification.

Control and report to customer pending actions on Spares & Repairs process:

• Missing Data: Export Control, Transport Data, Material Data, Pending Core Units

Be responsible for the overall performance of the local site regarding Materiel Services activities.

Use the appropriate AIRBUS DEFENCE AND SPACE  IT system (or systems) and update the appropriate Customer IT system (when applicable) to inform about any materiel movement.

Maintain updated all the information on the demand forecast, mainly related to scheduled activities.     

Provides first-line support to the Customer for interchangeability issues, applicability of P/Ns and any other technical issue that may arise.  

 In addition, when applicable, the MSSR will support the delivery/reception of IPLs, including:

Support to Customer regarding material orders

Support to Customer in spares reception including incoming inspection

Assessment of discrepancies identified, including on-site resolution (prior formal registration of a discrepancy)

B.Activities

Record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up together with Central Team (when applicable) to ensure the on time delivery to the Customer.   

Manage and supervise the delivery of unserviceable/repairable items from the Customer to AIRBUS DEFENCE AND SPACE ’s designated Repair/Overhaul facility, creating and updating the necessary “Repair Notification” in AIRBUS DEFENCE AND SPACE  IT Tool. Provides feedback to the Customer for the estimated delivery date (EDD) of the serviceable unit. The MSSR shall notify to central order team on a case by case basis any problem or delay that might be identified at any stage of the repair order.

Upon resolution of the repair, closure in AIRBUS DEFENCE AND SPACE systems and according to AIRBUS DEFENCE AND SPACE procedures, the repair management process. 

 Detect and pursue the resolution of any blockage that may happen in the regular Repair process, notifying AIRBUS DEFENCE AND SPACE Central Team about any bigger problem that may be identified, at any stage of the flow that may affect the Turnaround Time (TAT) of the repair and the Customer mission success

Anticipation of the materials needed for scheduled maintenance activities or planned deployments.

 Liaise with the Customer, AIRBUS DEFENCE AND SPACE and the subsidiary, to ensure the timely delivery of serviceable items, following the Customer’s request. The MSSR will also ensure that the items are delivered with the appropriate shipping and quality documentation.

 Supports the reception and acceptance process of the material shipped, and provides a first-level support for the on-site resolution (with the support of AIRBUS DEFENCE AND SPACE when needed) of any discrepancy found.

Handle all documentation related to “Export Control” controlled items, to ensure compliance and timely expedition of materials subject to such regulation. Perform all necessary checks related to ensure the compliance with all Export Control regulations, following Central Team and Export Control Dept. guidelines.

Inventory guidelines definition, stock and stock out analysis and replenishment proposal according to historical data, customer input or PTC. For schedule maintenance, consumption analysis and anticipation.

1. Outputs

Delivers results as part of an organization within AIRBUS DEFENCE AND SPACE Customer Services that provides the solution of the spares availability and the inventory optimization services.

 Contributes to the Customers’ fleet availability and support the FISS manager to ensure profit is achieved for the Company instead of penalties due to material unavailability as associated to each contract. 

 Ensures the minimization of discrepancies, anticipation of spare needed, avoidance of AOG transportation and any daily operative issue that improve the fleet operation.

Take care, increase and improve customer satisfaction (following customer communication manual).

C.Skills

• From 1 to 3 year experience in services, supply chain, logistics or material support.
• Leadership skills to coordinate different stakeholders.
• Ability to manage and define processes.
• Good knowledge of regulation related to Export Control and Custom clearance, in particular those applicable to Egyptian regulation.
• Resolute and problem solving experience and skills.
• English: Fluent
• Arabic: Fluent
• Spanish: Plus to have.
• SAP knowledge is desirable.
• IT: MS Office.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Team Leadership
• Logistics