Job Description

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the KN gateways. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings etc) . All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. He will be responsible for South and West India for Perishable.

Your Role

The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required)as well as capacity with qualified carriers/partners and or via the KN gateways. Specifically, the Operational Care Specialist will be part of a team ( Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings etc) . All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. He will be responsible for South and West India for Perishable.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo 
• Manage operational tasks through Business Process Automation tools (BPA) and all related features. 
• To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered  
• To initiate and resolve any rate or performance discrepancies
• To work with Customer Care teams  + on account implementation, ensuring a smooth transition from sales to operations

Skills Required

• Customer Service
• Team Management
• Air Logistics
• Customer Care