Job Detail

Passenger Control Agent - Jazeera Airways

Date Posted:Sep 12, 2021

Job Detail

  • Location:
    Doha, Doha, Qatar
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Dec 31, 2021

Job Description

We are looking for an experienced Passenger Control Agent to assist Duty Supervisor in monitoring Ground Handling Agent’s activities at the check-in counters, immigrations, security, duty free and arrival areas to ensure professional and timely customer service provided to Jazeera Airways’ passengers to join our Ground Operations Team.

Key Responsibilities and Duties:

  • Providing customer service, check-in processing and service assistance to all travelling customers.
  • Dealing with Operation Control centre in daily operation requirements.
  • Arranging all the required Special Service upon arrival.
  • Pre-planning for all MISCON passengers during flight disruption and insure giving them alternate flight.
  • Monitoring and replying all necessary emails during shift.
  • Doing all the functions on the departure control canter (DCS)- Kuwait stations.
  • Ensure comply of the checklist and to file it in daily basis during the shift.
  • Responsible for coordinating the boarding of passengers into aircraft, as well as deplaning.

Requirements and Qualifications:

  • Minimum bachelor’s degree level or equivalent.
  • Minimum 3 years’ experience as Passenger Service Agent.
  • Excellent working knowledge of passenger and ramp handling
  • Good knowledge of Load Sheet.
  • Good knowledge of aviation safety and security.
  • Excellent communication skills in English, Arabic is a plus.
  • Customer service skills.
  • Excellent working knowledge of TTY Messages.
  • Good in computer skills (Excel / Word/ PowerPoint).
  • Willing to work in shifts.

Company Overview

al-Farwaniyah, al-Farwaniyah, Kuwait

Jazeera Airways made headlines in 2004 for being the first privately owned airline in the Middle East. Our Kuwait based airline started its flight operations across the Middle East in 2005 and we have since then expanded our reach to a total of 30 ex... Read More

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