Job Description

To produce and publish crew duty allowances for all Flight Deck and Cabin Crews on a monthly basis complying with the approved crew allowances policy. To attend inquiries and discrepancies reports from the crew
community. To generate and provide detailed and summary reports to stakeholders and internal customers. To maintain and store historical data related to previous crew duty allowances periods. The Manager of Crew Duty Allowances could delegate temporary additional functions to the Crew Payroll Officer.

Accountabilities

• Extract and publish the Flight Deck and Cabin Crew allowances reports to upload into the company’s payroll system before the agreed monthly deadlines.
• Respond, with initiative and judgment, on a timely manner, inquiries from crewmembers related to the Crew Duty Allowances.
• Comply with the Crew Duty Allowances policy and keeping system records accuracy.
• Prioritize tasks properly to avoid missing any publication deadline.
• Approve crew duty roster changes that affect already published allowances.
• Seek additional approvals for adjustments resulted from roster changes.
• Validate the accuracy of the data extracted from the Crew Tracking System and when necessary, must be able to produce manual calculations accurately.
• Inform the relevant department about any discrepancy generated by the system. Must follow up the resolution of any technical problem related to the utilized systems.
• Validate results originated from system configuration changes and system fixes.
• Monitor all crew medical and operational absences, training, duty travel and special duty codes to ensuring deductions are made properly.
• Communicate positively and professionally all times.

Education & Experience

Diploma of Business Administration/Accounting or related proved Work Experience, Computer skills in Microsoft Office application

2+ years of experience in AIMS Crew Scheduling
2+ years of experience in Accounting
2+ years of experience in Customer Service

Skills Required

• Customer Service
• Microsoft Office