Job Detail

Premium Service Supervisor - Vistara

Date Posted:Jan 05, 2022

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Mar 05, 2022

Job Description

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

Key Responsibilities

Customer Relationships:

  • Promoting the image of the airline by Meeting & Greeting Business Class, Club Vistara Platinum/Gold customers, VVIPs , foreign government non-government delegations at Premium check-in zone
  • Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categories
  • Meet & greet for Club Vistara customers at Premium class check-in zone
  • Decide on disposal of delayed flight passengers and misconnected passengers
  • Provide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standards
  • Mishandled baggage cases

Stakeholder Relationships:

  • Promoting the image of the airline by meeting High level Indian and foreign government and non-government delegations
  • Liaising with state protocol, government bodies/ departments, airport authorities, other government agencies/authorities and maintain positive relationships with them
  • To coordinate with other intra-company departments in order to minimize costs and improve productivity
  • To liaise with external and internal service providers to improve quality of service

Staff:

  • Recruitment, probation, training, appraisal and promotions/career development of team members

Skills/Attributes

  • Ability to manage Frequent flyers, VVIPs, HNIs and high level Indian and foreign delegation
  • Must have strong supervisory and on the spot decision-making skills
  • Should have excellent written and oral communication skills
  • Must have MS office skills

Work Experience

  • Preferably 3-5 years of Aviation/ Hospitality Industry experience 

Qualification

  • Graduate from a recognized university

Location

Mumbai

Job is expired

Company Overview

Gurgaon, Haryana, India

Vistara – TATA SIA Airlines Ltd. - Background and History Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More

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