Job Description

We are looking for a Product Officer to work with the Customer Experience team for the marketing of existing products as well as developing and launching new products for onboard facilities.
Responsibilities and duties: 

• Manage day-to-day supplier relationships for IFE, J9 Shop/Duty-Free and other onboard products.
• Support catering operation with VPOS administration.
• Monitor all product contracts.
• Manage purchase orders against approved budgets & process invoices for payment.
• Prepare IFE content recommendations for each cycle with the service provider for internal approval.
• Manage timely integration of content with the onboard IFE system.
• Liaise with Duty-Free team to select J9 Shop and Duty-Free items and agree on pricing.
• Brief and supervise J Café, IFE and J9 Shop/Duty-Free content for the inflight magazine with the Designer.
• Prepare weekly reports on the commercial performance of all sales.
• Prepare cost reports as required.
• Liaise with the maintenance team to ensure smooth technical performance.
• Liaise with Cabin Services team to ensure VPOS and IFE systems are operating well.
• Identify bestsellers from the cabin crew team each month and award prizes.
• Recommend relevant new product ideas for on-board sales.
• Any other tasks, as assigned by the Management.

Requirements and Qualifications:

• Bachelor's degree in business administration, finance, marketing, sales, or related field,
• Minimum 3 years of in-depth experience in a similar role or prior experience as an office assistant, office administrator, or handling administrative responsibilities in a related field will also be considered.
• Scheduling appointments/updating calendars a must.
• Financial & commercial awareness.
• Team player with strong coordination skills and possess the ability to work under pressure.
• Energetic and have a sense of urgency in finishing tasks.
• Attention to detail, quality and meticulousness of tasks.
• Proficient computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills with fluency in English, both oral and written.

Skills Required

• Microsoft Office
• Microsoft Excel