Job Detail

Programme Design & Delivery Officer - Etihad Airways

Date Posted:Apr 30, 2022

Job Detail

  • Location:
    Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Company:
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Jul 02, 2022

Job Description

Assist the line manager with the strategic design and delivery of the Etihad Guest loyalty programme. Includes defining tier framework, benefits and experiences that support driving member recognition, and reward and engagement.

Execute assigned tasks in compliance with established standards and procedures so that work is carried out in a controlled, timely and consistent manner.

Accountabilities

  • Strategy: Delivery of Etihad Guest programme strategy. Work with internal and external stakeholders and partners to define the positioning of the programme, privileges and recognition offered to members across different tiers and different markets.
  • Benefits and Rewards: Taking an innovative approach to benefits and rewards – specifically lifestyle benefits, plus new redemption options, tiering and status retention. Making our members feel valued, special, able to tailor rewards and receiving preferential treatment that other customers don’t.
  • Programme Improvement: Deliver programme enhanced roadmap - working with relevant stakeholders on continuous improvement of the loyalty programme and introduction of new initiatives, and integration with new lifestyle partners. Drive positive member NPS by understanding our member feedback, and benchmarking against competitors and market leading programmes.
  • Sustainability: Support the evolution of Conscious Choices our corporate effort to engage every member through rewarding sustainable behaviours with enhanced loyalty incentives.

Education & Experience

  • Bachelor’s degree in a numerate discipline, or relevant experience.
  • Minimum three years’ experience in a loyalty program, or marketing experience with strong analytical skills is preferable.

Skills Required

Job is expired

Company Overview

Dubai, Dubai, United Arab Emirates

Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.We... Read More

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