Job Description

The Lead Engineer, Gas Turbine Product Service Engineering is responsible for providing resolutions to customer issues and engineering requests. This lead engineer will serve as a recognized expert dedicated to Compressor area, both internally and externally, partnering with customers and respective engineering interface teams. This role will provide opportunity to collaborate with interface teams to identify root cause and resolutions, practice decisions making with limited data, leverage engineering judgement and interact with customers.

Essential Functions:

• Lead and resolve in-depth customers technical issues in compressor technology timely and efficiently by coordinating across other interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering etc.
• Communicate progress of customer issues across all levels of the organization GE internal as well as customer leadership including plant operators and executive leaders.
• Author knowledge articles as well as customer communications, including: TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications
• Support customer technical review meetings and present recommendations to champion GE's commitment to technical solutions
• Support unplanned/forced outages by working with Installation team to meet availability goals.
• Support Red Flag Reviews (RFR) by providing an engineering audit on the status of key installation and commissioning activities before First Fire.
• Provide commercial teams with technical support for sales and services proposal activities.

Basic Qualifications:

• Bachelor's Degree in engineering from an accredited university or college
• Experience in gas turbine compressor engineering experience or related technology

Desired Characteristics:

• Demonstrated capability of working in a matrixed global organization
• Experience in interfacing with customers
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Humble, open, collaborative, and continuously learning
• One Team mentality, working horizontally to support our customers despite internal hurdles
• Six Sigma DMAIC, TOPS 8D, or other Root Cause analysis techniques
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE products.
• Prior experience in a customer support/facing role; strong commercial mindset.

Additional Information

Relocation Assistance Provided: No

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone. Join us at GE Gas Power, where results can be achieved by embracing a community of belonging.  

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Skills Required

• Communication
• Turbine
• Six Sigma