Job Description

Maintain documentation (QAS manuals, Airline Manuals, IATA Manuals), records (Formats and Checklist) in line with Quality Management System (ISO and ISAGO Standards).

• Maintain records of distributions and documentation in line with Quality Management System.
• Assist in writing work instructions for all QAS operations to ensure all processes are documented in line with the IGOM, Customer Airline and Regulatory requirement.
• Upload all Manuals (QAS, Customer Airline, and IATA) electronically to provide visibility to all QAS staff.
• Review all formats of QAS to ensure they meet the QMS requirement.
• Assist in delivering awareness sessions/Pictorial messages, presentation, briefings to all QAS staff to enhance staff awareness.
• Make staff aware of correct processes during the walk around and daily conformance checks in order to ensure safe practices and avoid safety issues.
• Conduct compliance checks for all QAS operations in order to ensure compliance with applicable regulatory, aviation, ISAGO, Customer Airlines and organization requirements/Standards.
• Assist in inspections and internal/external audits and preparation in order to ensure compliance to QAS and customer Airline procedures.
• Support superiors on collecting data for the review of key metrics and operational processes that drive KPI results.
• Maintain up to date records and information on all processes and reports.
• Comply with all laws, regulations and procedures defined by QAS and Customer airlines.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you:

An ideal candidate will have a minimum of Relevant Vocational, Tertiary or Trade qualification and 3 years of job-related experience.

• Basic knowledge of quality assurance system, methods and procedures.
• Knowledge of ground handling basics, airside operation or terminal operation or lounges.
• Demonstrate proficiency in Microsoft office applications.
• Good communication skills, proficiency in English language.
• Must have an analytical skill to do the analysis and collection of data.
• Ability to work with minimal instructions on routine work and general assignments, can work in shifts and under high pressure.
• Work as a Team player always strengthening the team spirit.
• Capable to understand the process, prepare analysis and provide feedback to the management
• Evaluation and reporting skills.
• Administration skills / function.

Preferred:

• Any Qualification in Quality Management System or Safety Management System.
• Previous experience in operational areas in airline or ground handling.
• Presentation skills and writing procedures, knowledge of ISO and ISAGO standards.
• Presentation, Graphics and Multi Media ability.

Skills Required

• Quality Assurance
• Microsoft Office