Job Description

About the role:

You will be responsible for efficiently managing and directing airside operations ground handling activities while on duty with oversight of: Ramp loading and unloading, GSE utilization and allocation, GSE fleet quality, Turnaround supervision and coordination, documentation handling, Cargo & baggage, passenger, crew and VIP transportation, staff shuttle service, passenger and crew baggage sortation, reconciliation, transfer baggage handling, special baggage handling and any other services as directed by QAS Management.

• Support, monitor and control ground handling service delivery to maintain high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service level Agreements (SLA).
• Responsible for the investigation and reporting of any critical accidents, incidents, operational constraints during the shift, supporting Managers within airside operations, in the resolution of service deficiencies in timely manner.
• Oversight of airside operational activities, and respond effectively to situation in real time environment which could cause service deficiency and negative impact on company brand and reputation.
• Participate in management and or operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements.
• Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.
• Ensure that Company’s and individual carrier’s standards are followed and maintained at agreed service level of quality and compliance.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you:

• An ideal candidate will have a minimum of Bachelor’s Degree and 7 years of job-related experience
• Work experience in ground handling operations
• Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
• Fluent in spoken and written English.
• Demonstrate the highest standards of integrity, equality and respect.
• Ability to effectively communicate with clear, concise and consistent messages.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members

Skills Required

• Operate ramp equipment