Job Description

Job Category: Human Resources and Labor Relations

Human Resources

The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United

Job overview and responsibilities

This position supports a variety of administrative, recruiting and project support to the Talent Acquisition team.  This individual can be assigned to support corporate or operational recruiting teams and divisions    

• Supports onboarding transaction processing activities
• Collecting, entering, and maintaining applicant data  
• Collecting, validating, and processing employment-related information for new hires (excludes benefit or payroll processing)
• Activities may include travel documents and medical clearance processing
• Manage large volume hiring which may include selection processing activities, scheduling interviews and coordinating training class placement plus data input to applicable systems
• Communicating offers or rejections to candidates
• Provides superior customer service to all employees by promptly responding to employee inquiries
• Achieves performance measures and adheres to established customer service standards
• Escalates non-routine matters to appropriate individuals
• Team lead liaison supporting recruiters, vendors and/or clients
• Adheres to established processes, procedures and systems
• Interprets standard, administrative procedures and practices
• Maintains records relating to employee/customer inquiries
• Take initiatives to resolve problems and continuously improve Staffing Center processes
• Maintains data integrity in all work processes to ensure compliance with federal and state regulations
• Ensures confidentiality and security of applicant data
• Process mail, order supplies and other duties as needed by the department
• Project work as needed

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required 

• High School Diploma
• 2 or more years of customer service, data entry, call center or related administrative experience required
• Familiarity with staffing, recruiting and operations practices, programs and plans required
• Familiarity with employment laws and regulations required
• Demonstrated good judgment and confidentiality required
• Exceptional verbal and written communication skills with a strong emphasis on customer service required
• Demonstrated experience working in a fast-paced, highly team-oriented environment required
• Excellent time management, follow-through and organizational skills required
• Ability to handle multiple priorities with a high degree of accuracy required
• Intermediate to advanced computer skills in Word, Excel, Outlook, Internet Explorer and databases required
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• BA/BS Degree    
• Staffing experience preferred
• 3 or more years HR experience preferred
• Process Management skills preferred
• Adaptability preferred
• Experience using Taleo or other applicant tracking systems (i.e. iCIMS) is preferred
• Experience using HRIS platforms (i.e. PeopleSoft and COMPAS)
• Experience using other platforms and has comfortable learning new technologies

Skills Required

• Communication
• Microsoft Office