Job Description

We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team in Mumbai, India.

In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Provide five-star customer support to Travel Agencies, Corporate Customers and internal stake holders.

Respond professionally to all day to day reservations, Ticketing, Refunds, ACMs queries and achieve customer satisfaction.

Key Accountabilities

• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Maintain customer database for all customer segment and provide customer-friendly, value added instruction to key trade customers, QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
• Prepare DSRs and liaise with Finance on reconciliation of sales.
• Provide five star support to contracted Corporate accounts by maintaining active communication regarding customer offerings and product enhancements through regular eNL.
• Handle multi-products and services as required by the business
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Issuance and re-issuance of tickets.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

To be successful in this role you will need.

• Bachelor’s Degree
• 1 year of similar work experience
• Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
• Should be Fluent in English & local language.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general

Skills Required

• Analysis
• Sales