Job Description

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation. 

With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation.

In this role you will handle direct bookings from SMEs/Corporates, Embassy, the Travel Trade and sponsorship bookings, identifying and pursuing all potential opportunities to exceed revenue targets.

Accountabilities

SPECIFIC RESPONSIBILITIES

• Keep up to date on EY products, services, policies and procedures as well as Etihad’s current fares, promotional offers and tactical fares to ensure accurate information and correct implementation.
• Maintaining client records in Salesforce.com, process waivers and favors such as up-grade, excess baggage etc.
• Be pro-active in meeting customer requirements wherever possible. Recognize potential business opportunities and turn into revenue. Handle area’s GSA queries for bookings and ticketing.
• 4- Take ownership of existing direct Corporate accounts, accessibility for emergencies over the weekend and looking for continuous opportunities to upsell.
• 5- Prepare, update and maintain weekly revenue reports for management distribution.
• 6- Maintain effective working relationships both within the department and within other EY departments (i.e. Revenue Management, Pricing and Yield Management in HQ). Ensure a “can do” attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Interline travel and other administrative work in the office). Work as part of a team displaying flexibility and offering support to colleagues when required.
• 7- Provide excellent customer service (e.g. answering telephone calls to the dedicated customers as per service guidelines outlined in the Direct Sales Manual.). Build good relationships with all business partners and enhance customer satisfaction.
• 8- Update as per input from HR and act as the custodian of the confidential staff and family members eligibility database for duty and concession tickets. Process and issue duty travel and annual leave tickets on EY network as well as concession tickets on EY and other airlines as per all applicable policy and procedures.
• 9- Responsible for balancing individual sales reports and incorporation of all sales reports. Balance cash and banking reports, ensuring all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable. Process refunds through Sabre GDS in accordance with EY policy and procedures; raise ADMs in the bank settlement plans.
• 10- Provide support as required for contracted trade and corporate customers and sales team

EDUCATION and EXPERIENCE

• 2+ years of experience in Sales/Account Management (Preferably in the Travel Industry)
• Fluent in English (Reading, Writing, Speaking)
• Proven knowledge of using Salesforce

Skills Required

• Communication
• Sales