Job Description

• Generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals , audit documents , identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing , accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.

Specific to Group ePayment & Services (GP&S)

 Customer Account Management (CAM)

 - Reconcile customer accounts at MID level as per the planned schedule and resolve billing and accounting exceptions if any.

 - Work closely with the Finance team of the acquirer to ensure settlement is in line with contractual rates. Escalate settlement delays to GP&S manager in a timely manner.

 - Perform chargeback accounting based on the feedback received from Dispute Management team and take adequate actions including raising of ADMs, Chargeback provisioning etc.,

 - Ensure appropriate tax accounting wherever applicable and support station by providing adequate information for tax filing requirements.

 - Perform nominal reconciliations to identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls.

 - Implement excel based automation initiatives to improve the efficiency of reconciliation process.

• Generic Job Accountabilities:

- To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved ISO Standards and Procedures.

 - To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.

 - To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.

 - Support internal and external customers by providing required information and answering queries.

• Qualifications & Experience

Finance & Insurance.Accounts: 3+ Years

 Degree or Honours (12+3 or equivalent): Degree in Finance background preferred

Knowledge/skills:

- Working knowledge of office automation software like Word, Excel and Power point.

- Good analytical and investigative skills

- Ability to multitask

- Specific to Fare Revenue Protection, Passenger Flown, Refund and Revenue Master Management Knowledge of fares, ticketing (preferably with IATA qualification).

- Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage

Skills Required

• Analytical
• Microsoft Excel