Job Description

We are recruiting for Senior Airport Services Agent to be based in Chennai, India.  

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Your specific responsibilities include:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
  Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
  • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
  • Assist duty officer to handle company material and records.
  • Liaison with GHA for quick processing of hotel and transfer passengers.
  • Work with GHA and ensure smooth passenger handling.
  • Assist passengers in regards to entry requirements, visas, residence permits etc.
  • Ensure passengers are assisted smoothly through airport facilities.
  • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective

Qualifications

• Job related experience in customer service and relevant experience in Airport Operations of a leading airline.
  High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
  • DCS experience and knowledge of ticketing is an advantage for this job
  • Ability to work shifts is essential
  • Very good knowledge of Amadeus is strongly preferred.

This is a grade 4 role based in Chennai, India. 

When applying for a new role where you will continue to report to your current manager within the same cost center (CC), the I-NOC is not required but please upload a document stating this. 

If the new role does not report to your current manager, a signed and approved I-NOC must be uploaded along with your application. Please note that I-NOC must be valid only for the position stated. I-NOC must be uploaded no later than the closing date stated on this vacancy. 

For clarification or if you encounter any problems uploading your documents/I-NOC please contact your Admin or the Recruitment Team for assistance. Unfortunately, we will not be able to process your application further if all HR criteria’s are not met.

Skills Required

• Ticketing