Job Detail

Senior Analyst – Customer Insights & Analytics - United Airlines

Date Posted:Oct 04, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    4 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Feb 02, 2022

Job Description

Job overview and responsibilities

This role requires an individual with a passion for customers, excellent analytical abilities, and strong business acumen. As a Senior Analyst on the Customer Insights & Analytics team, you will be using data to influence internal and external stakeholders to make key strategic business decisions. You will be part of customer insights and analytics strategy that supports a continuous cycle of listening, interpreting, driving action and monitoring customer feedback.

We are seeking creative, driven and detail-oriented individuals who enjoy tackling tough problems with data and insights. We are looking for someone with strong technical and analytical background and be able to deliver results with limited supervision. The person must have experience to be able to extract insights from large volumes of data and be able to clearly communicate relevant triggers and recommendations.

  • Extract and analyze data from relational databases and reporting systems
  • Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to business impact
  • Responsible for the development and maintenance of reports, analyses, dashboards to drive key business decisions
  • Identify issues, create hypotheses, and translate data into meaningful insights; present recommendations to key decision makers
  • Build predictive models and analyze results for dissemination of insights to leadership of the numerous operations groups at United
  • Prepare presentations that summarize data and help facilitate decision-making for business partners and senior leadership team

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.


  • 4+ years of analytics-related experience
  • Excellent leadership and presentation skills
  • Bachelor's degree in Engineering or in a quantitative discipline like Applied Mathematics, Statistics
  • Strong experience in querying and manipulating relational databases via Teradata SQL Assistant, Oracle SQL Developer, MySQL, Microsoft SQL
  • Hands-on experience with quantitative analysis tools (R, Python) and visualization tool (Tableau, TIBCO Spotfire, Power BI)
  • Proven analytical and quantitative ability; use data and metrics to validate hypothesis and perform root cause analyses
  • Proficiency in Microsoft Excel and PowerPoint
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English and Hindi (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


  • Experience with machine learning and optimization models
  • Experience of using statistical techniques
  • Knowledge of airline industry


Skills Required

Job is expired

Company Overview

Chicago, Illinois, United States of America

A career is a journey - take yours farther For over 90 years, we've been connecting people and uniting the world. We have seven US hub locations, including hubs in the four largest cities in the United States and over 90,000 employees residing in eve... Read More

Related Jobs

Google Map