Coordinate and support the Cargo Conformance department to meet certification and recertification of SkyCargo Quality Management process by external and internal stakeholders. Prepare and distribute analytical reports and data trends related to Cargo Conformance, Cargo Safety and adherence to set quality process by proactively compiling information from various sources within Cargo operations and by way of investigations of Cargo related safety and non – conformance incidents reported network wide. Act as first point of contact for SkyCargo outstation teams for queries related to regulatory conformance and quality standards.
JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
1) Document Control
2) Quality Audits
3) Incident investigations and reporting
4) Management Reviews
5) Quality Action Teams
6) Training support
7) Miscellaneous Admin Support
Qualifications & Experience
Knowledge/skills:
- Experience in a similar sized international airline, ground handling company, aviation services business or other large services sector organization.
- Experience in the implementation of quality management systems and business excellence models.