Job Detail

Senior Executive-Training & Ops - IndiGo

Date Posted:Nov 15, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jan 10, 2022

Job Description

Customer relations is a customer retention process and is an extremely sensitive function.


  • Plan and schedule training sessions for CR team. Conduct training sessions for new employees, followed by their coaching & mentoring during OJT
  • Conduct training on new products & process for CR team. Cross training of team members in different LOB’s
  • Closely work with managers to determine training needs
  • Prepare & update training material such as module summaries, videos etc.
  • Measuring the effectiveness of training by assessments, refreshers etc
  • Sending reports/MIS to CR manager on the progress/pending status of training
  • Adding innovative ideas to training delivery
  • Respond to customer complaints and queries in written form –letters, faxes, emails and Outcall, especially during IROPS & during high email volume. Ensure resolution of complaints/emails as per standard operating procedure


  • Good knowledge of airline process
  • Require strong knowledge of navitaire
  • Excellent oral and written communication skills
  • Experience in any product/process/soft skill training
  • Excellent knowledge of Microsoft Office applications
  • Ability & confidence to speak to the customer and bring customer grievance to an amicable closure

Essential requirements

  • Able to commute to office independently
  • Work in shift ( days shifts with different timings)
  • A prior work experience of at least 1 year – which involved training, mentoring, handling customers

Location of work and working hours

  • Global business park/Ifly (May Change)
  • Working days – Rotational offs, could be on weekdays, Sat Sun (Working)
  • Function coverage will be 9am to 7 pm (maximum)


Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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