Role and Responsibilities
CAE Middle East is recruiting a Senior FSTD Support Engineer/Technician who will be part of a team providing Maintenance and Support for a fleet of Full Flight Simulators and Lower Level Training devices part of a Flight Crew Training Centre located in Dammam, Saudi Arabia. The positions will be reporting to the Group Leader Technical Operations.
As a Senior FSTD Support Engineer/Technician, the incumbent leads projects of considerable scope on site. Projects may be of experimental or design nature. Work activities have an important impact on service delivery, cost effectiveness and training qualification renewal. At this level, the incumbent has demonstrated the ability to solve a variety of complex simulator systems problems as well as the ability to lead complex projects. Contribute to the team to ensure that all Training devices are maintained as per their qualification standard and in line with CAE quality guidelines and procedures. In addition to defined job functions, employees are required to carry out such other duties that may be reasonably required for the smooth operation of CAE training center operations.
Duties & Responsibilities
Support the Flight Simulator Training Devices and Cabin Crew Training Devices: Attend maintenance calls, device setup, conversions and demos, assist during SFTs / PVCs, perform snag clearance, etc… Prepare and ensure that the training devices are ready for NAA recurrent evaluations.
Identify, and take the lead to diagnose, troubleshoot, and resolve complex training device issues, including NAA raised issues. Promptly update the associated DRs. Take the lead on complex AOGs. Suggest and perform hardware design, refurbishment and modifications. Communicate and share information with colleagues and other departments (logistics, scheduling, training department, etc…) to improve training delivery and customer satisfaction. Identify recurring issues and work to pursue permanent solutions. Make use of the Maintenance Management System to record, track, and review maintenance activities.
Perform the role of device or task caretaker. Manage all aspects of the device or task autonomously. Seek and make improvements to procedures related to various training device maintenance tasks. Mentor and provide on the job technical training to junior engineers and technicians. Assume the role of technical expert for multiple simulator systems. (i.e. Visual, Motion, Flt Controls, etc…)
Monitor Simissues and action / update issues that are assigned to the on-site team for action. Perform all requested tests, and provide clear and concise feedback. Consult and coordinate with colleagues and specialists to ensure that all Snags and SPRs are actioned promptly, to meet SLA targets.
Work with the specialists on complex issues that require extensive testing, troubleshooting, research, and design. Take on special projects based on the needs of the operation.
Comply with local & global CAE Environmental Health & Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&S, and that of others who may be affected by his/her work.
Plan and coordinate most maintenance tasks, regularly review and update all issues for planning purposes, generate reports for review during technical meetings, ensure that the training devices are ready for NAA recurrent evaluations, make sure that all maintenance records are up-to-date
Ensure that all training devices achieve the CAE, Departmental, and Service Level Agreement KPIs. Ensure that all projects and DRs are worked on, addressed and brought to closure in a timely manner. Make sure that authority and customer business critical issues are cleared within specified targets.
Participate in regular technical meetings, NAA evaluation debrief meetings, internal/external audits, and SLA review meetings with CAE upper management and/or the customer. Act as Deputy Group Leader Technical Operations in his absence. Work with CAE Customer Service to follow-up on business critical issues.
Assist and actively participate in the yearly performance evaluation of the team and individuals. Assist the Group Leader Technical Operations in the generation of the employee development plan. Mentor and share knowledge with fellow engineers and technicians in order to develop their skillsets. Develop technical workshops and provide on the job training to engineers and technicians.
Job-Related Skills & Requirements
Technical College Diploma or Degree in Electronics, Electrical or Aviation Field and at least 8 years of related work experience.
Excellent knowledge of the English Language, both spoken and written.
Greatly engaged and motivated individual.
Highly customer oriented, and must be able to deal tactfully in sensitive situations.
Exceptional workmanship and strong contributor and leader within a team environment.
Demonstrate outstanding initiative, the ability to plan work, and the ability to work under minimal supervision.
Able to work flexible hours and shifts, as well as being able to adapt to changing work schedules and shift patterns.
Strong organizations skills to coordinate all maintenance activities within an assigned group.
Aptitude to recognize organizational problems and assist in solving them.
Capacity to recognize complex and/or recurrent training deficiencies and coordinate the resolution efforts.
Advanced understanding of aircraft terminology and simulation training devices.
Able to interpret, modify schematics and other technical documents pertaining to simulation training devices.
Knowledge of Analog and Digital principles and theory.
Must possess superior troubleshooting skills of Electronic, Electric, Hydraulic, and Pneumatic systems.
Must have in depth knowledge in the use of test equipment, and advanced software diagnostics tools.
In depth understanding and comprehension of Aircraft Systems, Avionics, Motion, and Visual Systems.
Advanced computer skills with knowledge of the Microsoft Office suite (Word, Excel, etc…)
Advanced knowledge of computer mainframe/architecture, networking, operating systems (Windows NT/XP, UNIX, Linux, AIX), and software languages (C, C++, FORTRAN). Ability to write code and make software changes.
In depth knowledge of local & International (EASA, FAA, etc) regulations pertaining to FSTDs.
Demonstrated ability as a “Technical Expert” on multiple simulator systems and aircraft types.
Good understanding of Health and Safety Regulations.
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 70 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 10,000 employees, 160 sites and training locations in over 35 countries. www.cae.com
CAE offers interesting, diverse and challenging work. Our multiple businesses and global sites create a highly dynamic and stimulating environment that offers ample opportunity for creativity, learning and growth.
Our innovative technologies and services, and the people who collaborate every day to deliver exceptional service to our customers, are at the heart of what makes our organization successful and a great place to work.
“One of the greatest things about working at CAE is the people I get to work with. I enjoy collaborating with highly dedicated and professional colleagues from around the world every day.” Alexandre Lapointe, Global Engineering