Job Description

Cathay Pacific aspires to become one of the world’s greatest service brands. To support this vision, Cathay Engineering needs to deliver aircraft to the operation that are safe, compliant, on-time and defect-free. We achieve this operational excellence by setting the highest standards, embracing continuous improvement, and driving for an efficient, productive and customer centric operation.

The Senior Maintenance Control Support Engineer is an important role within the Engineering organisation that requires technical and operational competence and experience. The role is responsible for resolving Line Maintenance critical Airframe and Avionics technical issues, to minimize operation disruption and deliver operational excellence to the airline. Senior Maintenance Control Support Engineers work within the joint Cathay Pacific/HAECO Centre of Excellence to ensure operational technical issues are resolved efficiently with minimum disruption to the customer. The job holder needs to ensure that the Cathay Pacific fleets meet company targets for defect management and related safety, airworthiness, operational reliability and commercial performance.

The Senior Maintenance Control Support Engineer is a 7 day function, and the job holder will be required to work on shift in the joint Cathay Pacific/HAECO Centre of Excellence in Hong Kong International Airport Terminal 1.

The Senior Maintenance Control Support Engineer is responsible for:

• Providing technical solutions for Line Maintenance Aircraft On Ground (AOG) or critical technical issues to minimise loss of aircraft availability to the airline
• Provide detailed troubleshooting instructions for significant and repetitive defects to minimise operational disruption
• Oversee deferred defect levels and manage outsourced defect management functions to ensure service levels and targets are met
• Provide aircraft preventive and predictive maintenance recommendations based on various operational alerts and aircraft health monitoring tools, to minimise operational disruption
• Effectively identify emerging fleet reliability issues and work closely with Engineering Technical Services to ensure effective timely mitigations and resolutions are implemented
• Provide assistance to Engineering Technical Services to perform technical investigations for events and broader fleet reliability issues

• Should be a holder of a HKAR 66 B1.1 or B2 aircraft maintenance engineer’s licence with appropriate type approval or equivalent qualification from another jurisdiction. Holders of an Engineering degree specialised in the Aeronautical / Aerospace / Aircraft discipline may also be considered
• Minimum 6 years’ experience in aircraft maintenance or engineering roles
• Proven work experience in the field of aircraft defect troubleshooting with strong analytical and problem solving skills and a demonstrated ability to rapidly assess information, consider options and arrive at the optimum operational decision
• Strong interpersonal and communication skills with demonstrated ability to function as part of a team. Proven capability to influence across internal and external stakeholders to assertively drive operational excellence
• Highly self-motivated with a demonstrated ability to drive change and continuous improvement
• Holder of Hong Kong driving license or equivalent overseas driving license that is approved by HKSAR government for direct issue of Hong Kong driving license
• Excellent written and verbal English communication skills

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Skills Required

• Communication
• Aircraft Maintenance
• Interpersonal Skills