Job Description

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Boeing Singapore is seeking a Senior Supply Chain Specialist for its Component Services Program (CSP) operations to work at customer location in Singapore. This position is in support of Boeing Global Services (BGS) Component Services Program for a major airline in the region Boeing Component Services Program, part of Boeing Global Services Commercial Managed Programs, provides a dedicated pool of high-value, dispatch-critical parts for airlines, while helping them to improve operations support and cash flow. With the Boeing Rotables Exchange Program, the airline removes a part from the airplane and ships it for exchange with a new unit from Boeing's exchange pool.

As key part of the responsibility for position, candidate will directly work with various internal Boeing organization, external airline functional organizations and with global partners to coordinate and manage the distribution, storage and fulfillment of all incoming/outgoing exchange program parts and the customer engagement. The selected candidate will be responsible, but not limited, to the following duties on a daily basis:

Position Responsibilities:

Daily responsibilities include, but are not limited to:

• Monitor and control customer part exchange requests to ensure timely delivery of parts to meet contractual Service Level commitments.
• Monitor and control timely processing of unserviceable and serviceable Return components from Customer to Suppliers, including items classified as Dangerous Goods
• Perform tracking and tracing of urgent material requirements while continuously keeping the customer informed about status
• Intervene as needed in Shortage and AOG situations by ensuring that the criticality/situation of the aircraft and customer’s operations are understood and action taken by the extended supply chain.
• Coordinate with customer and Boeing functional teams to ensure schedule demands/Service Bulletins requirements are met.
• Responds to customer inquiries and Ensure timely resolution of Quality discrepancies, Invoicing & Warranty issues and part interchangeability actions.
• Conduct regular meetings with Customer to discuss all relevant operational requirements such as shortages, demand planning and process development and improvement
• Produce, publish and present Key Performance Indicator / Service Level metrics on a weekly/monthly basis to customer/ Boeing team.
• Monitor and maintain the accuracy of the customer’s inventory management system compared to Boeing’s equivalent
• Work with the Boeing and Customer teams (IT, Planning, Logistics, Warehousing etc.) to develop process solutions and improvements
• Develop, document and maintain local work instructions for all On-site processes 
• Provide training and support to Customer users of the Boeing provided system applications
• Occasional short term travel to other regional sites and/or Seattle
• Monitors performance metrics, performs trend analysis and takes mitigating action to meet performance objectives and identify opportunities for improvement.
• Maintains internal/external supplier/customer interface with regular communication

Position Responsibilities:

Daily responsibilities include, but are not limited to:

• Monitor and control customer part exchange requests to ensure timely delivery of parts to meet contractual Service Level commitments.
• Monitor and control timely processing of unserviceable and serviceable Return components from Customer to Suppliers, including items classified as Dangerous Goods and Export Controlled
• Perform tracking and tracing of urgent material requirements while continuously keeping the customer informed about status
• Expedite as needed in Shortage and AOG situations by ensuring that the of the aircraft and customer’s operations are understood and action taken by the extended supply chain.
• Coordinate with customer and Boeing functional teams to ensure schedule demands/Service Bulletins requirements are met.
• Responds to customer inquiries and ensure timely resolution of any part issues like Quality discrepancies, Invoicing & Warranty issues and part interchangeability actions.
• Conduct regular meetings with Customer to discuss all relevant operational requirements such as shortages, demand planning and process development and improvement
• Produce, publish and present Key Performance Indicator / Service Level metrics on a weekly/monthly basis to customer/ Boeing team.
• Monitor and maintain the accuracy of the customer’s inventory management system compared to Boeing’s equivalent
• Work with the Boeing and Customer teams (IT, Planning, Logistics, Warehousing etc.) to develop process solutions and improvements
• Develop, document and maintain local work instructions for all On-site processes 
• Provide training and support to Customer users of the Boeing provided system applications
• Occasional short term travel to other regional sites and/or USA
• Monitors performance metrics, performs trend analysis and takes mitigating action to meet performance objectives and identify opportunities for improvement.
• Maintains internal/external supplier/customer interface with regular communication
• Other airline accounts, ad-hoc projects support as needed.

Basic Qualifications (Required Skills/Experience):

• 8 years of experience working in supply chain/logistic and/or material warehousing
• 5 years of experience working in the aviation/airline MRO business environment
• Experience with customs clearance

Preferred Qualifications (Desired Skills/Experience):

• Excellent written and oral communication skills in English and business level written and oral communication skills in Mandarin.
• Proficiency in using Microsoft Office, especially Excel to create spreadsheets in a business environment and PowerPoint to create decks in English and present effectively.
• Experience in account management with a strong customer focus mindset
• Flexible and open mindset with an ability to perform in a dynamic international environment with a shifting work statement and priorities. A willingness and desire to take on new tasks that may be outside normal daily operations.
• Ability to build and maintain relationships based on trust and mutual respect.
• Proactive service ownership and problem solving mindset. Ability to partner with process owners to resolve issues, drive continuous improvement and adhere to project and reporting deadlines.
• Ability to work effectively and efficiently with colleagues in English across teams in Taiwan and other countries in the region.

Typical Education/Experience:

Bachelor's and typically 8 or more years' related work experience, a Master's degree and typically 5 or more years' related work experience or an equivalent combination of education and experience.

Employer is not willing to sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Skills Required

• Microsoft Office
• Logistics
• Supply Chain