Job Description

Role And Responsibilities

CAE are currently recruiting for an experienced S enior Technical Support Engineering.

For our India office, We are looking for a S enior Technical Support Engineering who has been involved in a lot of amazing projects and knows how to help a client achieve their goals.

The Senior Technical Support Specialist supports servers, networked and standalone workstations, and common office productivity and instructional software, relational databases , and will specialize in an area such as a network environment, decision support, or assistive technology.

Yes, we are eager to find the most talented experts in the game. But we are also looking for a perfect Dept-fit. Someone who is eager to learn, inspires, strives towards a better world, takes the stage, is a futurist at heart, and someone who loves to get the best out of everything. By all means, we are looking for unique individuals who are able to strengthen our collective.

Position: S enior Technical Support Engineering.

Location: Bangalore ( India )

Industry: Aviation

You Should Have

• Minimum 5 years related experience.
• Certifications or equivalent experience in two or more of the following: MCSE, CNE, MCNE, CCIE (Cisco Certified internetworking Engineer) preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects.
• Certified Information System Security Professional
• Cisco Certified Network Associate – Routing and Switching
• Microsoft Certified Solutions Associate
• Certified Information Security Manager

Roles & Responsibilites

• The Senior Technical Support will be responsible for providing specialized technical/product support to field engineers/technicians who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software.
• Provides phone support utilizing monitoring tools and diagnostic methods. Responsible for third level technical support for desktop/devise hardware and software network problems. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Technical Support Requirements

• P roficiency in Mac/Linux/Windows OS
• Experience in help desk software
• Strong problem-solving skills
• Creative thinking
• Previous experience in tech support or a similar job
• Attention to detail
• Teamworking

We Offer

• An open culture
• Surrounded by the best digital and development minds.
• Opportunities for advancement and technical project ownership
• Develop yourself at one of the fastest growing digital agencies.
• Possibilities to do what you do best and to develop your skills even further
• Beautiful office in Pune
• Dept is an equal opportunity employer, we strongly support diversity and are committed to creating an inclusive environment for all employees.

Skills Required

• Communication
• Problem Solving
• Linux