Responsible for the IT Service Transition activities relating to the cutover of Etihad’s Passenger Services System (PSS). Leveraging existing Service Transition processes, build strong relationships with Product Owners and Service Management & IT Operations stakeholders to ensure the acceptance criteria is achieved in a timely manner whilst ensuring risks and issues are managed effectively. Produce and manage the service transition plan and communicate progress in line with the required program cadence. Ensures all service related artifacts are updated or retired as products are phased in and out.
Accountabilities
Education & Experience