Job Detail

SG Walkin - Senior Executive/ Executive- Customer Experience - 30- Sep - SpiceJet

Date Posted:Sep 29, 2021

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Fresh
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Sep 30, 2021

Job Description



SpiceJet invites energetic and enthusiastic candidates to join them for the position of Executive /Senior Executive - Customer Experience in Customer Experience our Department on Thursday, 30th September'21, from 9:00 am to 10:00 am.

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Designation : Executive /Senior Executive - Customer Experience

Department: Customer Experience

Educational Qualification : Pursuing Graduation / Graduate any stream

Job Location : Gurgaon

 

Job Description :

  • Proactively attend all the queries, complaints, requests across the company's social media platforms
  • Raise issues to the concerned teams and follow up for resolutions
  • Proactively and continuously keep the customer and stakeholders informed about the status of the problem
  • High level of individual discretion to ensure customer satisfaction and business success
  • Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
  • Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
  • Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions



Required Skills :

  • Good command over English Language, ability to effectively communicate information in written format
  • Customer service experience of at least one year
  • Working knowledge of platforms like Facebook, Twitter and other modes
  • Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable
  • Should be smart, witty and innovative writing skills
  • Willing to work in shift 24*7 shift.


Eligibility Criteria : 18 -27 yrs

 

Job is expired

Company Overview

Gurgaon, Haryana, India

SpiceJet’s mission is to become India’s preferred low-cost airline, delivering the lowest air fares with the highest customer value, to price sensitive customers.We hope to fulfill everyone’s dream of flying! With India's economic... Read More

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