Job Description

The Senior Executive-FOPS is responsible for processing the administrative requests (Application forms, FOREX, Uniform, reimbursements, etc.) from tech crew. Additionally, the position is responsible for managing crew communication. The position reports to the Assistant Manager – Planning and Services.

Key Responsibilities

• Handling and tracking of pilot grievances and administrative requests and ensure timely resolution
• Strengthen and modify crew engagement process, specifically impacting pilot experience
• Liaise with other departments/divisions to assist resolution of requests
• Collate necessary data and reports to facilitate process improvement
• Drive internal feedback mechanisms to strengthen and improve the existing processes and guidelines
• Facilitate overall crew communications and disseminate information through established channels to crew as collated from other stakeholders
• Manage & update applicable crew admin manuals and handle queries related to the same
• Support and drive crew hiring and induction
• All other duties assigned by the reporting manager

Skills & Attributes

• Excellent communication – verbal & written
• Proactive, good interpersonal and administration skills
• High levels of integrity, judgement, customer service attitude and skills
• Proficient with Microsoft Office applications
• Attention to detail and problem-solving skills
• Should be independent, self-motivated, and have willingness to learn

Work Experience

• Preferred 1 year of work experience in report writing and structured communication
• Preferred 1 year of relevant aviation experience

Qualification

• Graduate from a recognized university

Location

Gurgaon

Skills Required

• Independent
• Self Motivated
• Microsoft Office