Lead Marketing Tech related projects to achieve short term and long term Organizational and Functional objectives & goals
Business requirements synthesizing from multiple sources including Senior Management, Business Heads, Product Managers, and functional group members
Ensure effective processes implementation and drive cross team collaborations
Weekly, monthly reporting latest trends, data consolidation and validation
Driving team members or agency resources to achieve business goal
Digital Measurement Framework & Personalization - Strategy, Set up, Management & Adoption
Marketing Communication Platform - Automation & Execution
Key Responsibilities
Data & Analytics
Lead the continuous development of the business performance analytics scope, including vision and roadmap evolution, reporting and constant improvement of our services, products, and solutions
Manage demand for insights and delivery of analytics services that are in alignment with overall strategy of the department and organization. Oversee the collection, tracking, mining and analysis of data and the generation of fact-based insights. Support Marketing, Club Vistara, IT, and CE teams to increase reach, engagement, buy and advocacy and inform digital strategy
Lead and drive analytics services to stakeholders within the wider org using multiple data sources
Drive assigned projects in areas such as analytics implementation, database integration, marketing attribution, tag management, qualitative data, etc.
Advise stakeholders to define goals, select appropriate KPIs, monitor performance and derive trends and opportunities
Provide stakeholders with actionable recommendations and calls for action based on gathered insights. Drive the translation of gathered insights into engaging, actionable, and easy to digest insights presentations
Drive the implementation and use of data driven decision processes, in line with a fact-based decision culture
New Website and Mobile Project
To manage data design for the new website and app and ensuring that the existing reports and dashboards used by e-marketing, ancillary, Corp comm, CV, IT and CE teams do not break and the measurement framework is adopted correctly and completely for the day1 Launch
Creating the Road-map, Strategy, Processes & executing them to implement personalized & most appropriate content on website and app
Marketing Communication - Execution & Automation
Automating and managing the trigger-based campaigns based on time-bound/event-based customer actions. Bringing in multiple sources of data to sharpen the targeting of customers
Innovation & Collaboration
Co-define and implement new reporting structures or refine existing structures
Oversee the development of best practice guidance and their delivery to maximize the use of analytics capabilities
Collaboration with e-marketing team to help them envisage & solve the complex technical problems with innovative solutions and products
Collaboration with Partnerships & Ancillary team to help them design & implement the complex technical solutions with Partners
Build a strong internal and external network, keep the stakeholders informed on the latest trends and technological advances
Skills & Attributes
Passion for delivering data-based recommendations for quantifiable improvements in business results and consumer experience
Very good project management skills, including the ability to lead projects or work on several projects simultaneously
Proficient in MS Office
Very good communication skills, comfortable presenting complex topics to stakeholders at various organizational levels
Work Experience
8+ years of experience in Digital Analytics, eCom experience is preferred
Extensive experience of digital marketing in a brand environment
Extensive experience with analytics tools and disciplines (web, app, eCom, social, mobile, sentiment, paid media, SEO, SEM, CRM, SQL etc.)
Extensive experience with visualization techniques
Experience in leading a team is preferred
Qualification
Bachelor’s degree, preferably in Technology, Business, Marketing, Statistics, or a technical/quantitative field. Advanced degree is preferred
Preferably certified Multi-Solution architect with working experience with at-least 2 of these products of Adobe Stack – Analytics, Target, AEM, ACM, and Audience Manager
At least one of these certifications Adobe ACE – Analytics, Target, Audience Manager
Experience working with session replay tools like tealeaf, Glassbox, hotjar desired
Vistara – TATA SIA Airlines Ltd. - Background and History
Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More