Job Description

Responsible for daily Cargo Operations on a shift basis. The Cargo Supervisor will need to perform multi-skilled tasks in order to provide a speedy and efficient service to our interline partners, customers and outstations as follows.

KEY ACCOUNTABILITIES
Key Activities

• Flight Schedule Update and Amendments, equivalent to Network Control Operations
• Load Planning for flights departing from Dubai based on priority indicators
• Reservation based on request from Customers and Station
• Liaise with Dispatch, Load Control, Network Control, Ground handlers and other internal departments on flights arriving/departing in/from Dubai.
• Analyse situation, identify cause and take critical decisions in the absence of Managers.
• Manage flight capacity on a daily basis to ensure cargo is flown as booked.
• Liaise with Interline partners for space confirmation and transfer of cargo.
• Prepare pre-alerts and monitor special loads such as Dangerous Goods, Live Animals, Perishable & Valuable cargo etc;
• Obtain approvals from Civil Aviation, State Security Department and flydubai Security for special loads like Sporting Weapons and Munitions of War
• Monitor GHA activities in Dubai and ensure flight activities are handled as per Service Level Agreements
• Take action or follow-up on irregularity reports from network and base
• Liaise with GHA and ensure transfers between terminals are effectively completed within the time frame agreed.
• Process all related documentation manually and within automated systems to enable cargo system is updated in a timely manner.
• Promote a culture of safety and security at the individual and corporate level by following UAE GCAA requirements, flydubai Ground Handling Manual and other applicable manuals and requirements.
• Act as reliever for staff who is on leave and in absence.
• Supply required information/documentation to Managers to facilitate investigations and recover action as appropriate.
• Conduct warehouse and tarmac visit to ensure critical flights are monitored to ensure flight capacity is optimized without compromising safety and security.
• Support junior staff with on-the-job training, when required.
• Attend loadability requests for outsized packages and provide confirmation to Customers.
• Escalate IT related issues and non-compliances to Managers when observed.
• Intercept and take decisions on queries and clarifications sought by load controllers, operating crew or any other stake holders to achieve operational efficiencies
• Analyze daily load and provide feedback to Managers.
• Be part of new implementation and project discussions, when required.
• Customer Service during night duties and public holidays (during shift duties) in the absence of Sales and Customer service staff.
• Monitor and ensure customs control messages wherever required are in compliance and dispatched.

Qualifications

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLSMinimum Qualification 

• 
  University degree or High School with Diploma in Air Cargo Management 

Experience 

• 
  Minimum of 5 years in a similar role in an Airline or GSSA

Knowledge / Skills 

• Knowledge of Air Cargo related procedures and policies.
• Knowledge of MS Office applications and Cargo systems
• Successful completion of an Air Cargo related course would be a distinct advantage.
  Certificate / License required
   Valid UAE Driving License

Additional Requirements 

• 
  Completion of Basic Cargo handling courses and Dangerous Goods Regulations
• Must be fluent in written and spoken English, knowledge of Arabic is desirable.

CORE COMPETENCIES

• 
  Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

Skills Required

• Communication
• Cargo
• Microsoft Office
• GCAA