Job Description

Educational Qualifications         

• Fresh Bachelor degree in a related discipline
• OR Two years college Diploma in a related discipline with 02 years of relevant experience in the Aviation field in a similar capacity or Ground handling agent.
• OR Secondary School in a related discipline with 06 years of relevant experience in the Aviation field.

Skills/Knowledge           

• Proficiency in English (Spoken & Written)
• Proficiency in MS Office
• Excellent supervisory and time management skills
• Excellent planning, organizing and maintenance skills

Job Description

General

• Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
• Shall comply with laws, regulations and procedures of the State of work location.
• Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
• Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual.
• Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.

Job Related

• Ensure company memo’s, airline manuals are regularly read to update current procedures and regulations.
• Carry out duties on all areas of passenger services section as directed by superiors.
• Working details guidelines will be provided where applicable.
• Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
• Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
• Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
• Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
• Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
• Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
• Ensure major potential problem areas are identified and action taken to rectify.
• Liaise with Catering/Engineering in all areas affecting Passenger Services.
• Safeguard Oman Air’s marketing interests at all times.
• Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
• Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
• Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
• Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
• Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
• Participate in the conduct Local Performance Checks (LPC)

Skills Required

• Customer Service
• Microsoft Office