To efficiently manage and coordinate all departmental activates, delivering quality services to our customers and ensuring the highest safety standard.
Accountabilities
Leads the promotion of safety across aircraft turnaround activities and influences team members to maintain the highest standard of safety throughout the operation ensuring hazards or occurrences are identified and reported immediately
Supervise and manage staff to deliver excellent customer service ensuring that all applicable KPIS are met.
Oversee and ensure effective housekeeping of work areas and environments
Performance management of direct reports.
Evaluate staff performance on a shift by shift basis to ensure that all are fully engaged throughout their shift with active communications to enhance working relationships
Work in conjunction with the Resource allocators to ensure staff are attending assigned tasks on time and the Resource Allocators resource plan is delivered.
Ensure that all quality, safety and security occurrences, errors, hazards, near misses are reported through the established reporting system. Ensure hazards and risks are identified, assessed, escalated to higher management (as applicable) and mitigated or eliminated.
Education & Experience
High School Diploma or equivalent
Minimum 3 years' experience in the relevant work area.
Etihad Airways is the national airline of the United Arab Emirates. We’ve come a long way since our journey started in 2003, and we’re delighted to have been able to share our worldwide adventure with millions of passengers ever since.We... Read More