Job Description

Provide administrative support to the Management and Employees at Dubai World Central by managing all employee support desk activities in an efficient and timely manner. Responsible for seamless service delivery in line with the agreed service catalogue and process guidelines.

Generic Accountabilities:

• Manages the employees support desk service at DWC, coordination with all front office locations under broad guidelines from dnata support services and HR to provide a wide variety of solution to the employees and managers.
• Collects and distributes documents, passes and maintains proper records and inventory of items under administrative control.
• Anticipates DWC employee needs wherever possible, build expertise, knowledge, and speed in ordering supplies through respective service providers in consultation with Management
• Ensures key administrative deliverables are completed on time to effectively support DWC operations
• Provides guidance to employees on administrative processes, acts as a role model of good behaviour, guiding the employees on the employee regulation manual and safety regulations.
• Develops and manages relationship with key stakeholder Departments like Local affairs, Central Recruitment, dnata Support Services, DWC Accommodation Liaison and Uniform stores to ensure effective and timely support to employees at DWC.
• Specific Accountabilities
• Handles employee queries and assists with support service activities in line with the agreed process guidelines
• Handles uniform related escalation, PPE distribution, pass issues as per agreed process timelines

Qualifications & Experience

• High School with a Certificate (12 years of schooling) OR Diploma in Office Management experience
• Diploma: 0-2 years of experience in handling administrative responsibilities in an airline or a Multinational company
• High School with a certificate: 2-4 years of administrative responsibilities in an airline or a Multinational company

Knowledge and Skills

• UAE Driving Licence in order to gain ADP
• Proficient understanding of Policy and Procedures of the company
• Understanding of dnata’s airline operations
• English Language Skills Level 5
• Aircraft Terminology and Airline Codes
• Proficient Communication Skills
• Proficient Safety Awareness Skills
• Knowledge of MS office

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Skills Required

• Communication
• Microsoft Office