Job Description

MAIN OBJECTIVE OF ROLE

To provide a dedicated, efficient and seamless onboarding service for all external/internal joiners while ensuring stakeholders are appropriately engaged and all joining formalities are conducted in a professional manner. 
 
KEY RESPONSIBILITIES

• Ensures constant engagement with candidates throughout the pre-joining process as well as a seamless transition into their new roles. 
• Develops policies and procedures aimed at improving the onboarding experience.
• Designs forms with a goal of standardizing all information gathering to ensure accurate data gathering. 
• Identifies any significant gaps or quality issues in any areas of the onboarding and ongoing monitoring processes, making recommendations for improvements
• Acts as escalation point for Onboarding challenges arising, working cross functionally to ensure solutions are found and improvements implemented. 
• Escalates any unresolved issues to leadership where required and follows through to its conclusion.
• Responsible and accountable for the performance of the Onboarding Operations team reporting into you, ensuring the highest quality standards, and that targets are met.
• Works in coordination with internal teams to ensure that all contracts are correctly drafted and all information is passed to payroll in a timely fashion.
• Coordinates with all internal stakeholders (IT, ESC, Payroll etc.) to set up all necessary joining formalities. 
• Reviews all joining documentation and follows up on any missing information before archival.
• Ensures that onboarding processes remain appropriate and up to date in line with procedures and the company’s regulatory requirements
• Oversees all governance across all areas of onboarding services including process management, operational execution, incident management, continual service improvement and customer satisfaction (candidate and internal stakeholders).
• Gathers, analyses and prepares regular and adhoc reports on Onboarding /recruitment activities as required.

Qualifications

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education Level Required

• Bachelors Degree (or equivalent)

Experience Specific Requirements

• Preferred No. of Years (with Relevant Degree) - 6
• Preferred No. of Years (without Relevant Degree) - 9

CORE COMPETENCIES

• Customer Focus 
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Skills Required

• Communication
• Analysis